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Warranty Information

All Snugpak items come with a 12-month warranty which runs from the date you purchased the item.

Warranty Exceptions:

For clarification, the following damage would not be covered by your warranty:

  • General wear and tear over extended use
  • Flaws in the fabric caused by excessive wear
  • Broken zips caused by forcing, jamming or improper use
  • Overstretched seams coming apart
  • Buckles subjected to undue force or abrasion
  • Draw-cord pulled out with excessive force
  • Broken stuff bag due to unnecessary force
  • A reduced loft of filling
  • Commercial use by rental companies

  • General wear and tear over extended use
  • Flaws in the fabric caused by excessive wear or abrasion
  • Broken zips caused by forcing, jamming or improper use
  • Overstretched seams coming apart
  • Draw-cord pulled out with excessive force
  • A reduced loft of filling
  • Commercial use by rental companies
  • UV degradation

  • General wear and tear over extended use
  • Flaws in the fabric caused by excessive wear
  • Water ingress through seams (rucksack seams are not taped, a rucksack liner or cover should be used)
  • Broken zips caused by forcing, jamming or improper use
  • Overloaded, tensioned or stretched seams coming apart
  • Buckles subjected to undue force or abrasion
  • UV degradation
  • Frame exposed through fabric through being dragged or dropped on a rough ground
  • Commercial use by rental companies
  • Accidental damage & transit damage

  • General wear and tear over extended periods of use
  • Flaws in the fabric caused by excessive wear
  • Water ingress through the fabric as a result of UV degradation
  • Water ingress through seams caused by excessive abrasion of seams or seam sealant tape
  • Broken zips caused by forcing, jamming or improper use
  • Over tensioned/stretched seams coming apart
  • Buckles subjected to undue force or abrasion
  • Broken carry/roller bag if they are overloaded, used for carrying other items or used as a toy
  • Any tent pole breakages
  • Collateral damage from a pole breakage
  • UV degradation
  • Condensation, usually caused by lack of ventilation
  • Commercial use by rental companies

Repair Service

Unfortunately, we no longer offer a repair service.

Replacement zips for sleeping bags and jackets are available to purchase by contacting us, to enable the repair to be carried out by you or a third party. Replacement sleeping bag zips might be incompatible if you plan to use an existing expander panel or zip to another sleeping bag to make a double. Please check at when ordering.

Fabric patches for clothing and sleeping can also be purchased. Please note that the shade/colour of our fabric may vary so we cannot ensure an exact match to your jacket or sleeping bag.

 

Updated on September 10, 2019

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