Snugpak Warranty Information
All Snugpak items come with a 12-month warranty which runs from the date you purchased the item.
Warranty Exceptions:
For clarification, the following damage would not be covered by your warranty:
- Sleeping Bags
- Jackets
- Rucksacks & Holdalls
- Tents
- General wear and tear over extended use
- Flaws in the fabric caused by excessive wear or abrasion
- Broken zips caused by forcing, jamming or improper use
- Overstretched seams coming apart
- Buckles subjected to undue force or abrasion
- Draw-cord pulled out with excessive force
- Broken stuff bag due to unnecessary force
- A reduced loft of filling
- Commercial use by rental companies
- General wear and tear over extended use
- Flaws in the fabric caused by excessive wear or abrasion
- Broken zips caused by forcing, jamming or improper use
- Overstretched seams coming apart
- Draw-cord pulled out with excessive force
- A reduced loft of filling
- Commercial use by rental companies
- UV degradation
- General wear and tear over extended use
- Flaws in the fabric caused by excessive wear
- Water ingress through seams (rucksack seams are not taped, a rucksack liner or cover should be used)
- Broken zips caused by forcing, jamming or improper use
- Overloaded, tensioned or stretched seams coming apart
- Buckles subjected to undue force or abrasion
- UV degradation
- Frame exposed through fabric through being dragged or dropped on a rough ground
- Commercial use by rental companies
- Accidental damage & transit damage
- General wear and tear over extended periods of use
- Flaws in the fabric caused by excessive wear
- Water ingress through the fabric as a result of UV degradation
- Water ingress through seams caused by excessive abrasion of seams or seam sealant tape
- Broken zips caused by forcing, jamming or improper use
- Over tensioned/stretched seams coming apart
- Buckles subjected to undue force or abrasion
- Broken carry/roller bag if they are overloaded, used for carrying other items or used as a toy
- Any tent pole breakages
- Collateral damage from a pole breakage
- UV degradation
- Condensation, usually caused by lack of ventilation
- Commercial use by rental companies
Do you offer a repair service?
Unfortunately, we don’t offer a repair or replacement parts service anymore only if the item was purchased within 12 months.
We have some general advice about repairs and sourcing replacement parts here which might help.
Otherwise, we would recommend contacting a local seamstress.