{"id":98,"date":"2018-11-14T16:51:21","date_gmt":"2018-11-14T16:51:21","guid":{"rendered":"http:\/\/help.snugpak.com\/?post_type=ht_kb&#038;p=98"},"modified":"2021-02-04T16:57:45","modified_gmt":"2021-02-04T16:57:45","slug":"warranty-information","status":"publish","type":"ht_kb","link":"https:\/\/help.snugpak.com\/index.php\/knowledge-base\/warranty-information\/","title":{"rendered":"Warranty Information"},"content":{"rendered":"<h6>Snugpak Warranty Information<\/h6>\n<p>All Snugpak items come with a 12-month warranty which runs from the date you purchased the item.<\/p>\n    \t\t<div class=\"hts-messages hts-messages--danger  hts-messages--withtitle  \"   >\r\n    \t\t\t<span class=\"hts-messages__title\">Warranty Exceptions:<\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tFor clarification, the following damage would not be covered by your warranty:    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<div>\n    \t\t<div class=\"hts-tabs \"  >\r\n    \t\t\t<ul class=\"hts-tabs__nav\" role=\"tablist\">\r\n    \t\t\t\t    \t\t\t\t\t<li data-tab=\"#tabs-1\" class=\"hts-tabs__tab hts-tabs__tab--active\" role=\"tab\">Sleeping Bags<\/li>\r\n    \t\t\t\t    \t\t\t\t\t<li data-tab=\"#tabs-2\" class=\"hts-tabs__tab \" role=\"tab\">Jackets<\/li>\r\n    \t\t\t\t    \t\t\t\t\t<li data-tab=\"#tabs-3\" class=\"hts-tabs__tab \" role=\"tab\">Rucksacks &amp; Holdalls<\/li>\r\n    \t\t\t\t    \t\t\t\t\t<li data-tab=\"#tabs-4\" class=\"hts-tabs__tab \" role=\"tab\">Tents<\/li>\r\n    \t\t\t\t    \t\t\t<\/ul>\r\n    \t\t\t    \t\t\t\t<div id=\"tabs-1\" class=\"hts-tabs__content hts-tabs__content--active\" role=\"tabpanel\">\r\n    \t\t\t\t\t<div class=\"hts-tabs__contentwrap\">\r\n    \t\t\t\t\t\t<p><\/p>\n<ul>\n<li>General wear and tear over extended use<\/li>\n<li>Flaws in the fabric caused by excessive wear or abrasion<\/li>\n<li>Broken zips caused by forcing, jamming or improper use<\/li>\n<li>Overstretched seams coming apart<\/li>\n<li>Buckles subjected to undue force or abrasion<\/li>\n<li>Draw-cord pulled out with excessive force<\/li>\n<li>Broken stuff bag due to unnecessary force<\/li>\n<li>A reduced loft of filling<\/li>\n<li>Commercial use by rental companies<\/li>\n<\/ul>\n<p><\/p>\r\n    \t\t\t\t\t<\/div>\r\n    \t\t\t\t<\/div><!-- \/tabs-1 -->\r\n    \t\t\t    \t\t\t\t<div id=\"tabs-2\" class=\"hts-tabs__content \" role=\"tabpanel\">\r\n    \t\t\t\t\t<div class=\"hts-tabs__contentwrap\">\r\n    \t\t\t\t\t\t<p><\/p>\n<ul>\n<li>General wear and tear over extended use<\/li>\n<li>Flaws in the fabric caused by excessive wear or abrasion<\/li>\n<li>Broken zips caused by forcing, jamming or improper use<\/li>\n<li>Overstretched seams coming apart<\/li>\n<li>Draw-cord pulled out with excessive force<\/li>\n<li>A reduced loft of filling<\/li>\n<li>Commercial use by rental companies<\/li>\n<li>UV degradation<\/li>\n<\/ul>\n<p><\/p>\r\n    \t\t\t\t\t<\/div>\r\n    \t\t\t\t<\/div><!-- \/tabs-2 -->\r\n    \t\t\t    \t\t\t\t<div id=\"tabs-3\" class=\"hts-tabs__content \" role=\"tabpanel\">\r\n    \t\t\t\t\t<div class=\"hts-tabs__contentwrap\">\r\n    \t\t\t\t\t\t<p><\/p>\n<ul>\n<li>General wear and tear over extended use<\/li>\n<li>Flaws in the fabric caused by excessive wear<\/li>\n<li>Water ingress through seams (rucksack seams are not taped, a rucksack liner or cover should be used)<\/li>\n<li>Broken zips caused by forcing, jamming or improper use<\/li>\n<li>Overloaded, tensioned or stretched seams coming apart<\/li>\n<li>Buckles subjected to undue force or abrasion<\/li>\n<li>UV degradation<\/li>\n<li>Frame exposed through fabric through being dragged or dropped on a rough ground<\/li>\n<li>Commercial use by rental companies<\/li>\n<li>Accidental damage &amp; transit damage<\/li>\n<\/ul>\n<p><\/p>\r\n    \t\t\t\t\t<\/div>\r\n    \t\t\t\t<\/div><!-- \/tabs-3 -->\r\n    \t\t\t    \t\t\t\t<div id=\"tabs-4\" class=\"hts-tabs__content \" role=\"tabpanel\">\r\n    \t\t\t\t\t<div class=\"hts-tabs__contentwrap\">\r\n    \t\t\t\t\t\t<p><\/p>\n<ul>\n<li>General wear and tear over extended periods of use<\/li>\n<li>Flaws in the fabric caused by excessive wear<\/li>\n<li>Water ingress through the fabric as a result of UV degradation<\/li>\n<li>Water ingress through seams caused by excessive abrasion of seams or seam sealant tape<\/li>\n<li>Broken zips caused by forcing, jamming or improper use<\/li>\n<li>Over tensioned\/stretched seams coming apart<\/li>\n<li>Buckles subjected to undue force or abrasion<\/li>\n<li>Broken carry\/roller bag if they are overloaded, used for carrying other items or used as a toy<\/li>\n<li>Any tent pole breakages<\/li>\n<li>Collateral damage from a pole breakage<\/li>\n<li>UV degradation<\/li>\n<li>Condensation, usually caused by lack of ventilation<\/li>\n<li>Commercial use by rental companies<\/li>\n<\/ul>\n<p><\/p>\r\n    \t\t\t\t\t<\/div>\r\n    \t\t\t\t<\/div><!-- \/tabs-4 -->\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-tabs -->\r\n    \t\t\n<h6><strong>Do you offer a repair service?<\/strong><\/h6>\n<p>Unfortunately, we don&#8217;t offer a repair or replacement parts service anymore only if the item was purchased within 12 months.<\/p>\n<p>We have some general advice about repairs and sourcing replacement parts <a href=\"https:\/\/help.snugpak.com\/index.php\/knowledge-base\/repairs-replacement-parts\/\">here<\/a> which might help.<\/p>\n<p>Otherwise, we would recommend contacting a local seamstress.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Snugpak Warranty Information All Snugpak items come with a 12-month warranty which runs from the date you purchased the item. Do you offer a repair service? Unfortunately, we don&#8217;t offer a repair or replacement parts service anymore only if the item was purchased within 12 months. We have some general&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[157,31,30],"class_list":["post-98","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-returns-and-warranty","ht_kb_tag-repair","ht_kb_tag-returns","ht_kb_tag-warranty"],"_links":{"self":[{"href":"https:\/\/help.snugpak.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/98","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.snugpak.com\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.snugpak.com\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.snugpak.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.snugpak.com\/index.php\/wp-json\/wp\/v2\/comments?post=98"}],"version-history":[{"count":38,"href":"https:\/\/help.snugpak.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/98\/revisions"}],"predecessor-version":[{"id":941,"href":"https:\/\/help.snugpak.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/98\/revisions\/941"}],"wp:attachment":[{"href":"https:\/\/help.snugpak.com\/index.php\/wp-json\/wp\/v2\/media?parent=98"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.snugpak.com\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=98"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.snugpak.com\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=98"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}